Frequently asked questions
Clear answers before the appointment.
How do appointments work?
After confirming the request and service area, scheduled field appointments use a two-hour arrival window to account for travel and field conditions.
When will you respond to my service request?
For normal service requests, our team will respond by the next business day to discuss next steps. For urgent needs, call 866-542-6771. Submitting a request does not confirm an appointment.
Do you charge diagnostic fees?
Some troubleshooting services require a disclosed diagnostic fee. The applicable amount and any repair credit are explained before scheduling.
Do you provide emergency service?
Emergency availability depends on market, trade, technician availability, and the nature of the issue. An emergency fee may apply when disclosed and accepted.
How do you handle licensing and trade requirements?
Licensing and permit requirements depend on the project and location. We review your request and confirm the appropriately qualified or licensed trade professional before scheduling regulated work. Service availability varies by location.
Can I send photographs?
Yes. The service-request form does not have a photo-upload field. Mention that you have photos, and our team will explain how to send them during follow-up. Photos help us understand the work; some conditions still require an on-site assessment.
What are your business hours?
Standard support hours are 7 AM–6 PM Monday–Friday and 9 AM–5 PM Saturday–Sunday. Phone access may be available after hours for qualifying emergencies.